About this role
L2 Support Analyst (OCS) at Ericsson. Location: Pune or Noida or Bengaluru. Role: providing support, troubleshooting incidents, preparing documentation Requirements: 3+ years telecom production support experience with Netcracker OCS, Diameter protocols, Linux/Unix, SQL, log analysis (Graylog/Splunk), REST/SOAP, and ITIL processes; bachelor's degree preferred. Category: Information Technology Seniority: Mid Level Tools: Netcracker Online Charging System (OCS), Diameter, Graylog, ELK, Splunk, Linux, Unix, SQL, Oracle, PostgreSQL, MariaDB, REST, SOAP, JSON, XML, Netcracker Revenue Management (NRM), Kubernetes, Docker, OpenShift, Jenkins, Kafka, Tibco, MQ, Grafana, Prometheus, Zabbix, AppDynamics Certifications: itil foundation, netcracker exposure Commitment: Full Time Workplace: Onsite Languages: English