About this role
Workforce Operations Analyst (Contract) at Current. Location: New York, New York, United States. Role: managing schedules, forecasting staffing, monitoring SLA Requirements: 2+ years WFM or support operations analytics experience; hands-on Assembled administration (NICE/Verint/Playvox relevant); forecasting, staffing plan translation, SLA and support-metrics expertise, strong data analysis and communication. Category: Customer Service Seniority: Entry Level Tools: Assembled, NICE, Verint, Playvox Commitment: Contract Workplace: Hybrid Languages: English