About this role
Senior Analyst, Managed Services at IT Solutions Consulting LLC. Location: Markham, Ontario, Canada. Role: resolving incidents, mentoring coworkers, managing escalations Requirements: 5+ years service desk/MSP experience; post-secondary diploma or bachelor in CS/IT; strong troubleshooting, virtualization, networking, AD/O365, ticketing, and communication skills. Category: Information Technology Seniority: Senior Level Tools: VMware, Citrix, Windows Server, Microsoft Office, Windows 10, Windows 11, Active Directory, GPO, O365, Datto, ConnectWise, Azure, PC Law, Phillips SpeechExec, Primafact, Amicus Attorney, TerraView, Unity, ACL3, WordLX, Worldox, Copitrak, Uniflow, PaperCut, NetDocs, Filevine, FaxFinder, Teams Certifications: itil, vmware, citrix, microsoft virtualization Commitment: Full Time Workplace: Hybrid Languages: English