About this role
Quality Management Specialist (Call Center) - Spanish Speaking at wsscwater. Location: Laurel, Maryland, United States. Role: designing quality, monitoring quality, reporting metrics Requirements: Bachelor's in statistics/business preferred or HS + 8 yrs; 4+ years quality management analyst experience (or 8+ with HS); 1+ year quality monitoring software; strong analytical skills; Spanish communication required. Category: Customer Service Seniority: Mid Level Tools: CSIS, MMIS, PPIS, GIS, CC&B, Issue Trakr, Customer Connect, Microsoft Excel, Microsoft PowerPoint, Microsoft Word Commitment: Full Time Workplace: Onsite Languages: English, Spanish