About this role
Customer Analyst at Sona. Location: London, England, United Kingdom. Role: troubleshooting issues, maintaining configurations, sharing feedback Requirements: Customer-facing technical support experience in B2B; strong communication, analytical skills, ability to learn tools quickly, troubleshoot and prioritize; familiarity with Zendesk/Metabase/Linear/Jira is a plus. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Metabase, Linear, Jira, MacBook Commitment: Full Time Workplace: Hybrid Languages: English