About this role
311 Call Center Analyst at Iron Bow Technologies. Location: Manassas, Virginia, United States. Role: providing service, developing knowledgebase, escalating incidents Requirements: Customer service or technical support experience; troubleshooting, multitasking, communication, empathy, and attention to detail. Familiarity with user account management and following procedures. Category: Customer Service Seniority: Entry Level Tools: Salesforce, Microsoft Teams Commitment: Full Time Workplace: Onsite Languages: English