About this role
Analista de Operações Pleno - Casos Complexos Cross at Arco Educação. Location: São Paulo, São Paulo, Brazil. Role: investigating cases, orchestrating partners, analyzing causes Requirements: Higher education (in progress or completed), experience in operations/backoffice/support resolving complex cases, root-cause analysis and process improvement, intermediate to advanced Excel, strong organization and communication, ability to work with multiple stakeholders; hybrid in São Paulo. Category: Business Operations Seniority: Mid Level Tools: Microsoft Excel, Power BI, Looker, Jira, Pipefy, Zendesk Commitment: Full Time Workplace: Hybrid Languages: Portuguese