About this role
Analista de Atención al Cliente at Astara. Location: Lima, Lima, Peru. Role: managing complaints, analyzing cases, negotiating resolutions Requirements: Bachelor's degree, 3+ years handling complex claims, knowledge of consumer protection law and Libro de Reclamaciones, negotiation skills, intermediate-advanced Excel and English. Category: Customer Service Seniority: Mid Level Tools: Microsoft Excel Commitment: Full Time Workplace: Hybrid Languages: Spanish, English