About this role
Service Desk Support Analyst (Reg FT) at Community College of Allegheny County (CCAC). Location: Pittsburgh, Pennsylvania, United States. Role: receiving requests, resolving issues, documenting tickets Requirements: Provide first-level IT support, log and escalate tickets, troubleshoot Windows/Apple and college software, use ITSM/ticketing, and maintain knowledgebase; associate+2yrs or bachelor+1yr education/experience required. Category: Information Technology Seniority: Entry Level Tools: Windows, Apple, Microsoft Office, Blackboard, VoIP, ITSM, Email Certifications: pennsylvania child abuse clearance, pennsylvania state police criminal records check, fbi criminal background check Commitment: Full Time Workplace: Hybrid Languages: English