About this role
Senior Service Management Analyst at Lcbo. Location: Toronto, Ontario, Canada. Role: managing change, supporting incidents, conducting training Requirements: 5+ years ITSM experience with ITIL; manage change, incident, problem and configuration processes; ServiceNow experience; run CAB, produce KPIs, and support major incidents; deliver training and process improvements. Category: Information Technology Seniority: Senior Level Tools: ServiceNow Commitment: Full Time Workplace: Onsite Languages: English