About this role
Contact Center WFM Intra-Day Analyst at Memorialhermann. Location: Texas, United States. Role: monitoring volume, adjusting staffing, analyzing metrics Requirements: Bachelor's degree preferred; 2 years workforce management/command center experience in large multi-site call centers; experience with eWFM and IEX; proficient in Excel/Access; strong analytic and communication skills. Category: Business Operations Seniority: Entry Level Tools: eWFM, IEX, Microsoft Excel, Microsoft Access Commitment: Full Time Workplace: Onsite Languages: English