About this role
Help Desk Analyst at Jacksonlewis. Location: Orange County, California, United States. Role: providing support, documenting issues, resolving issues Requirements: 2+ years Service Desk experience, strong knowledge of Microsoft Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook/Exchange), PC hardware proficiency, familiarity with incident management and ticketing (ServiceNow a plus), excellent customer service and communication skills, Associates degree or equivalent experience. Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Exchange, macOS, ServiceNow Commitment: Full Time Workplace: Onsite Languages: English