About this role
Analyst II, Product Technical Support at Fis. Location: Jacksonville, Florida, United States. Role: triaging tickets, investigating issues, collaborating teams Requirements: Financial markets and enterprise software support experience; strong technical troubleshooting (logs, JSON, APIs), client management, JIRA ticketing, and excellent written/verbal communication. Category: Customer Service Seniority: Mid Level Tools: JIRA, JSON, APIs Commitment: Full Time Workplace: Hybrid Languages: English