About this role
Senior Service Desk Analyst at Ricoh. Location: Leeds, England, United Kingdom. Role: logging incidents, resolving requests, escalating issues Requirements: Provide first-line incident and service request logging, diagnosis and resolution; escalate to resolver groups; maintain knowledge articles; strong customer handling, written communication and problem-solving skills; people management experience preferred. Category: Information Technology Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English