About this role
Contact Center Staffing Analyst- Remote at The US Oncology Network. Location: Dallas, Texas, United States. Role: monitoring queues, generating reports, creating schedules Requirements: Bachelor's degree required, 4 years contact center workforce management experience, proficiency with workforce management tools, ACD/CRM familiarity, intermediate-advanced Excel, strong communication and analytical skills. Category: Operations Seniority: Mid Level Tools: Aspect, Verint, NiCE, Pipkins, Calabrio, Cisco, Avaya, SAP, Salesforce, Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft Teams, Skype Commitment: Full Time Workplace: Remote Languages: English