About this role
Customer Support & Call Centre Operations Analyst at Fortive Careers. Location: Bangalore, Karnataka, India. Role: managing queues, analyzing trends, forecasting staffing Requirements: Bachelor's degree,5+ years in contact centre/WFM/MIS/Zendesk administration,proficiency with Zendesk,Excel,Power BI/Tableau and SQL,strong analytical and communication skills. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Zendesk Explore, Microsoft Excel, Power BI, Tableau, SQL, Five9, Genesys Cloud, NICE CXone Commitment: Full Time Workplace: Hybrid Languages: English