About this role
Customer Support & Call Centre Operations Analyst at Fortive Corporation. Location: India. Role: administering Zendesk, managing workforce, analyzing trends Requirements: Bachelor's degree, 5+ years contact centre/WFM/MIS/Zendesk administration experience, strong analytics, stakeholder management, and reporting skills. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Zendesk Explore, Microsoft Excel, Power BI, Tableau, SQL, Five9, Genesys Cloud, NICE CXone Commitment: Full Time Workplace: Hybrid Languages: English