About this role
Support Analyst at ServiceChannel. Location: India. Role: responding requests, documenting issues, escalating issues Requirements: 1–2 years support experience; bachelor's in CS/IT/CIS; proficiency with ServiceChannel and help-desk tools; strong communication, troubleshooting, and customer-service skills. Category: Customer Service Seniority: Entry Level Tools: ServiceChannel, Slack, JIRA, Microsoft Teams, Microsoft SharePoint, Zendesk Commitment: Full Time Workplace: Hybrid Languages: English