About this role
Quality Assurance Manager at Rankgroup. Location: Quatre Bornes, Plaines Wilhems District, Mauritius. Role: defining standards, leading calibration, producing reports Requirements: 3+ years leading a QA function in a multi-channel contact centre; experience building QA frameworks, managing quality analyst teams, partnering with Data/Training/WFM, and presenting insight to senior leaders. Category: Quality Assurance Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English