About this role
Workforce Planner at Hcf. Location: Parramatta, New South Wales, Australia. Role: monitoring performance, developing rosters, producing reports Requirements: Workforce planning or real-time analyst experience in a contact centre, advanced Excel, experience with workforce management/contact centre platforms (Genesys preferred), strong analytical and stakeholder skills. Category: Business Operations Seniority: Mid Level Tools: Microsoft Excel, Genesys Commitment: Full Time Workplace: Hybrid Languages: English