About this role
Analista de Sustentação de Canais SR at Bradesco. Location: Osasco, São Paulo, Brazil. Role: leading incidents, coordinating response, preventing incidents Requirements: Proven incident management experience, advanced ITIL/ITSM knowledge, experience with ServiceNow or Jira, process and KPI definition, and strong analytical skills. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Jira, ITIL, ITSM Commitment: Full Time Workplace: Hybrid Languages: Portuguese