About this role
Operational Controls Analyst at Novartis. Location: Mexico City, Mexico City, Mexico. Role: monitoring controls, reporting risks, providing feedback Requirements: Bachelor's degree,1+ years contact center/quality monitoring experience,experience with regulated controls and PHI/PII,scoring/calibration experience,reporting and coaching skills,strong communication and analytical ability. Category: Quality Assurance Seniority: Entry Level Tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft Word, Microsoft SharePoint, Genesys, Five9, NICE, Verint, Salesforce Commitment: Full Time Workplace: Hybrid Languages: Spanish, English