About this role
Senior Business System Support Analyst at Mimecast. Location: Bengaluru, Karnataka, India. Role: supporting systems, triaging tickets, improving processes Requirements: 5+ years supporting enterprise business systems with strong Salesforce production support experience, ticketing tool familiarity, incident management, troubleshooting, and stakeholder communication. Category: Information Technology Seniority: Senior Level Tools: Salesforce, NetSuite, Boomi, CPQ, Docusign, Zendesk, ServiceNow, Jira, Workday Certifications: salesforce administrator Commitment: Full Time Workplace: Onsite Languages: English