About this role
Service Desk Analyst at Vistra Corporate Services (Sea) Pte. Ltd. Location: India. Role: providing support, resolving incidents, maintaining documentation Requirements: 5+ years service desk/IT support experience, L1/L2 escalation handling, strong troubleshooting across desktop, network and Microsoft environments, experience with O365, MDM/Intune, ITSM tools, and stakeholder communication. Category: Information Technology Seniority: Senior Level Tools: O365, ITSM, MDM, Intune, Azure Fundamentals, Microsoft 365, Endpoint Management, TCP/IP, DNS, DHCP Certifications: itil foundation, azure fundamentals, microsoft 365, comptia a+, comptia network+, comptia security+, intune, mdm Commitment: Full Time Workplace: Hybrid Languages: English