About this role
Service Support Analyst at Arriva. Location: Birmingham, England, United Kingdom. Role: diagnosing incidents, troubleshooting issues, creating documentation Requirements: Minimum 2 years IT support experience, strong incident management to SLAs, Active Directory and Exchange administration, Microsoft 365 and Windows support, ITIL Foundation, excellent communication and problem-solving skills. Category: Information Technology Seniority: Entry Level Tools: Active Directory, Microsoft 365, Microsoft Exchange, Microsoft Outlook, Windows Certifications: itil foundation, az-900 Commitment: Full Time Workplace: Onsite Languages: English