About this role
Service Desk Analyst at Ergo. Location: Dublin, Dublin, Ireland. Role: providing support, troubleshooting systems, documenting knowledge Requirements: Provide first-line technical support, troubleshoot hardware/software, perform installs/configuration, manage incidents, maintain documentation and inventories, and support Microsoft-based systems and Office 365. Category: Information Technology Seniority: Mid Level Tools: Microsoft OneNote, ITSM, Active Directory, Microsoft Office 365, Microsoft Operating Systems, Microsoft Applications, TCP/IP Certifications: mcsa, a+, network+, mta, itil v3, mcp, microsoft, cisco, citrix Commitment: Full Time Workplace: Onsite Languages: English