About this role
Workforce Management Analyst I - Real Time Analyst at Elevancehealth. Location: Richmond or Atlanta or Indianapolis or St. Louis or Cincinnati or Las Vegas or Winston-Salem. Role: monitoring volume, adjusting schedules, managing routing Requirements: H.S. diploma and minimum 2 years call center operations experience; real-time WFM, Excel/Tableau/DBA skills and Genesys Cloud or NICE IEX experience preferred. Category: Business Operations Seniority: Entry Level Tools: Microsoft Excel, Tableau, Coding Database (DBA), Genesys Cloud, NICE IEX Commitment: Full Time Workplace: Remote Languages: English