About this role
WFM Analyst at Travelhrportal. Location: Bangalore, Karnataka, India. Role: supporting scheduling, monitoring queues, processing exceptions Requirements: 3+ years call center experience with 2+ years WFM scheduling and real-time; college degree preferred; strong analytical skills; proficiency with IEX, Avaya CMS, Microsoft Excel, Visual Basic and ODBC; able to work rotational UK/US shifts. Category: Customer Service Seniority: Mid Level Tools: IEX, Avaya CMS, Microsoft Excel, Visual Basic, ODBC Commitment: Full Time Workplace: Onsite Languages: English