About this role
Helpdesk Analyst-ITIL at NTT DATA Services. Location: Bengaluru, Karnataka, India. Role: providing support, leading resolution, mentoring staff Requirements: Provide expert technical support, lead complex issue resolution, perform advanced troubleshooting and root cause analysis; deep knowledge in networking/cloud/OS/databases/security; familiarity with ITIL and ticketing systems; team mentoring and stakeholder management. Category: Information Technology Seniority: Mid Level Tools: ServiceNow Commitment: Full Time Workplace: Onsite Languages: English