About this role
Workforce Management Realtime Analyst at Overview. Location: McAllen, Texas, United States. Role: monitoring adherence, communicating issues, reporting metrics Requirements: 6+ months call center or workforce experience, strong customer service and communication, flexible scheduling, proficiency with email and Microsoft Excel, ability to pass background checks. Category: Business Operations Seniority: Entry Level Tools: Microsoft Excel, Email Commitment: Full Time Workplace: Onsite Languages: English