About this role
Customer Service Manager-SUPPORT SERVICES-Customer Service at Kotak Mahindra Bank Ltd. Location: Mumbai, Maharashtra, India. Role: monitoring emails, implementing improvements, analyzing feedback Requirements: 5+ years as quality analyst in service quality with customer service/retail assets experience; strong analytical, communication, regulatory knowledge, and proficiency with quality management systems; graduation required. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English, Tamil