About this role
Business Analyst - Customer Support & Retention at Mercedes-Benz Research and Development India Private Limited. Location: Bangalore, Karnataka, India. Role: analyzing data, defining requirements, supporting implementation Requirements: Analyze customer interactions and service metrics, define Agile requirements, create documentation, perform data analysis and reporting (SQL, Power BI/Tableau/QlikView), collaborate with IT and operations, and support testing and implementation. Category: Business Operations Seniority: Mid Level Tools: SQL, Power BI, Tableau, QlikView, Python, R, Salesforce, SAP CRM, Genesys, Avaya, ServiceNow, JIRA, Confluence, Figma, TestRail, Postman Certifications: data engineering, data analysis / analytics Commitment: Full Time Workplace: Onsite Languages: English