About this role
Senior Analyst at Internal Jobs Accessible Externally. Location: Swindon or London or Northampton or Bournemouth or Dunfermline or Sheffield or Wakefield or Belfast or Birmingham or Edinburgh or Newcastle or Leeds or Cardiff or Chester or Glasgow or Maidstone or Manchester or Worthing. Role: monitoring strategies, producing management information, optimising systems Requirements: Experience in contact centre/collections with strong data analysis skills using SAS and/or SQL, familiarity with telephony and digital contact centre technologies, excellent reporting and stakeholder management. Category: Customer Service Seniority: Mid Level Tools: SAS, SQL Commitment: Full Time Workplace: Hybrid Languages: English