About this role
Tier 2 Help Desk Analyst/IT Generalist (Remote) at Govcio LLC. Location: United States. Role: managing tickets, providing support, creating reports Requirements: Bachelor's degree, 5+ years professional experience (minimum 2 years help-desk), proficiency with Microsoft Word/Excel/PowerPoint and ServiceNow, strong communication and customer-centric support skills, able to obtain Public Trust clearance. Category: Information Technology Seniority: Senior Level Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, ServiceNow, SharePoint Commitment: Full Time Workplace: Remote Languages: English