About this role
Analyst- Real Time Management at Cnx. Location: Bengaluru, Karnataka, India. Role: monitoring queues, managing labor, documenting incidents Requirements: 2+ years workforce management experience, familiarity with WFM/ACD platforms, strong communication, Microsoft Office proficiency, bachelor's degree preferred. Category: Business Operations Seniority: Entry Level Tools: Aspect, IEX WFM, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Access, Microsoft Outlook, InContact, Oracle, ACD Commitment: Full Time Workplace: Onsite Languages: English