About this role
AI Workflow & Automation Engineer at Ig. Location: Bangalore, Karnataka, India. Role: designing workflows, reducing friction, running experiments Requirements: 5+ years in contact-centre AI or digital servicing automation; hands-on experience building AI workflows on enterprise contact-centre platforms; experimentation, analytics, prompt/content crafting, and cross-team collaboration. Category: Software Development Seniority: Senior Level Tools: Genesys, Intercom, Salesforce, Amazon Connect, Dialogflow, AI Studio, AI Guide, Agent Assist, LLM, RAG Commitment: Full Time Workplace: Hybrid Languages: English