About this role
IT Support Engineer - Workplace Technology, Cairo at Chalhoub Group. Location: Nasr City, Cairo, Egypt. Role: supporting infrastructure, resolving incidents, managing vendors Requirements: 0-3 years IT support experience in multi-site retail; strong break/fix skills on Windows/macOS, mobile devices, VPN/SSO/MFA, AV, telephony, POS; familiarity with Active Directory, Microsoft Intune/Entra, MDM and vendor management. Category: Information Technology Seniority: No Prior Experience Required Tools: Windows 10/11, macOS, iOS, Android, POS, Zoom, Microsoft Teams, VPN, 5G, LAN, WAN, Wi-Fi, Microsoft Active Directory, Microsoft Intune, Microsoft Entra, MDM, Apple Business Manager, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Microsoft Outlook, Microsoft Excel, Microsoft Word, Google Meet, GS1 Certifications: itil foundation, a+, mcse, mcsa, ccna, ccnp, hp hardware, apple hardware, lenovo hardware Commitment: Full Time Workplace: Onsite Languages: English