About this role
Technical Escalation Manager at Armis Security. Location: Bengaluru, Karnataka, India. Role: leading escalations, coordinating responses, conducting RCAs Requirements: 3+ years escalation management, 8+ years technical support experience; strong background in networking (TCP/IP), Linux, Docker/Kubernetes/Cloud; experience with JIRA, Salesforce, Slack, Confluence; project management certification or experience; strong English communication. Category: Customer Service Seniority: Senior Level Tools: JIRA, Salesforce, Slack, Confluence, Docker, Kubernetes, Cloud services, Linux, TCP/IP Certifications: itil, pmp, lean/six sigma Commitment: Full Time Workplace: Hybrid Languages: English