About this role
Help Desk Manager at Upward Health. Location: Hauppauge, New York, United States. Role: managing helpdesk, leading team, improving service Requirements: Experience managing helpdesk/IT support teams; expertise with Microsoft and Android platforms; Office 365, Exchange, SharePoint, Teams; ticketing systems (Jira, ServiceNow, Zendesk); SLA/KPI management; inventory/logistics and technical troubleshooting; lifting up to 50 lbs. Category: Information Technology Seniority: Mid Level Tools: Microsoft, Android, Office 365, Exchange, SharePoint, Teams, Jira, ServiceNow, Zendesk Commitment: Full Time Workplace: Onsite Languages: English