About this role
IT Service Desk Manager at APCOA PARKING (UK) LTD. Location: Uxbridge, England, United Kingdom. Role: leading team, managing tickets, improving processes Requirements: Proven experience managing an IT service desk, leading 1st/2nd line teams, strong stakeholder and communication skills, IT service management knowledge, data-driven problem solving, and experience in multi-site/client-facing environments. ITIL Foundation preferred. Category: Information Technology Seniority: Mid Level Tools: Zendesk, ServiceNow, Freshservice, Jira Certifications: itil foundation Commitment: Full Time Workplace: Hybrid Languages: English