About this role
Major Incident Manager at Prolifics Corporation Limited. Location: Hyderabad, Telangana, India. Role: coordinating incidents, managing escalations, leading teams Requirements: Lead end-to-end responses for critical IT incidents, manage stakeholder escalations, run war rooms, facilitate post-incident reviews. Requires 6-8 years in ITSM/ITIL or service operations and strong crisis communication skills. Category: Information Technology Seniority: Senior Level Certifications: itil 4 foundation, itil specialist Commitment: Full Time Workplace: Onsite Languages: English