About this role
Customer Service Manager at Omaze. Location: London, England, United Kingdom. Role: leading teams, managing performance, optimizing processes Requirements: Experience managing customer service/experience teams and outsourced partners; strong people management, forecasting and planning, metrics-driven (CSAT, FTR, SLAs), multi-channel support (email, voice, chat), incident and privacy process management. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English