About this role
Escalation Manager at Gong.io. Location: Austin or New York City. Role: orchestrating escalations, mobilizing resources, managing stakeholders Requirements: 5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation. Category: Project and Program Management Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English