About this role
Automation & Tooling Manager- Customer Operations at Novo. Location: New York City or India or Colombia or United States. Role: administering systems, building copilots, analyzing data Requirements: 5+ years in automation/tooling roles with CRM and telephony systems, 1+ year with Kustomer, strong analytics and cross-functional communication, experience building AI tooling, BA/BS or equivalent experience. Category: Information Technology Seniority: Senior Level Tools: Kustomer, Claude, Jira, Twilio, n8n, Slack Commitment: Full Time Workplace: Remote Languages: English