About this role
Quality Assurance Manager at North South Consulting Group. Location: Camp Pendleton, California, United States. Role: monitoring performance, conducting audits, coaching staff Requirements: Bachelor's degree, 3+ years QA/QC experience in a call center or customer service environment, experience developing scorecards and conducting audits, strong leadership and coaching skills, knowledge of quality management and compliance (HIPAA/PII). Category: Quality Assurance Seniority: Mid Level Certifications: lean six sigma Commitment: Full Time Workplace: Onsite Languages: English