About this role
Workforce Manager at Site Agent Call Center. Location: Cubao, Quezon City, Philippines. Role: Lead forecasting, Develop staffing, Monitor performance Requirements: Bachelor's degree; 5-8+ years WFM in a BPO; 2-3 years in leadership; forecasting, scheduling, capacity planning; WFM tools (NICE IEX, Verint); advanced Excel; strong leadership and stakeholder management. Category: Business Operations Seniority: Senior Level Tools: NICE IEX, Verint, Aspect, Excel Commitment: Full Time Workplace: Onsite Languages: English