About this role
Manager, Experience Center at Security Benefit. Location: Overland Park, Kansas, United States. Role: managing operations, leading team, monitoring metrics Requirements: Bachelor's degree (or equivalent), 5+ years in operations/service management with 2–3 years people management, financial services or regulated industry experience, familiarity with call center platforms and KPIs, strong communication and coaching skills. Category: Customer Service Seniority: Senior Level Tools: IVR, CRM, WFM, telephony systems Certifications: lean, six sigma Commitment: Full Time Workplace: Onsite Languages: English