About this role
Interaction Intelligence Program Manager - Remote at Velera. Location: United States. Role: leading deployment, managing vendors, monitoring performance Requirements: Bachelor's degree or equivalent, 7+ years program management in customer experience/contact center/AI deployment, 5+ years project management in financial services preferred; experience with vendor management, Agile, AI/NLP/speech analytics, governance, Excel and Word. Category: Project and Program Management Seniority: Senior Level Tools: NLP, Generative AI, speech analytics, Agile, Microsoft Word, Microsoft Excel, Windows, project management software Commitment: Full Time Workplace: Remote Languages: English