About this role
User Support Service Manager (Maternity Cover) at Accurx. Location: London, England, United Kingdom. Role: leading team, managing operations, improving csat Requirements: Proven people leadership in a SaaS/support environment, experience improving CSAT and service KPIs, QA and onboarding expertise, automation/AI experience, incident and complaint management, strong cross-functional collaboration. Category: Customer Service Seniority: Mid Level Tools: Intercom Commitment: Contract, Full Time Workplace: Hybrid Languages: English