About this role
Technical Account Manager at Harmony. Location: New York City, New York, United States. Role: owning relationships, driving adoption, troubleshooting issues Requirements: 2+ years in technical account management/customer success or related role; strong technical foundation with APIs, integrations, cloud infrastructure, debugging; experience with AI tools; account portfolio management and clear communication. Category: Customer Service Seniority: Entry Level Tools: Slack, Microsoft Teams, APIs, cloud infrastructure, Claude, ChatGPT, Copilot, ServiceNow, Jira Service Management, Freshservice, Okta, Python, JavaScript, Bash, SQL Commitment: Full Time Workplace: Onsite Languages: English